What is a managed network solution?
A managed network is when a service provider manages a businesses computer system from the desktop to the internet.

IT support for small businesses
A small business is likely to have two or more servers and a complex IT requirement. There will usually be a key database or piece of software that is the core of the company and therefore of prime importance. Inability to use this software would mean that a large percentage of the company was unable to work effectively.

A typical managed network solution usually includes:

• Monthly onsite maintenance days
• Telephone support
• Remote support
• Guaranteed on-site response time

Server & Network Checks
Designed to identify potential future problems and resolve them before they become an issue for the client.

User Issues
Assistance dealing with any issue that's arisen since the last visit which requires (or benefits from) face-to-face contact.

Network Development
Time dedicated to adding to, or improving, your network. Examples of some of the things this time can be used for:

• adding new computers
• installing new software
• upgrading backup devices
• identifying useful technologies for the client
• Network development time means that small project implementation is INCLUDED in the price of your support. There is no need to book, and pay for, additional time.
• Being proactive means that you look forward: support engineers can help with strategic planning for the future.

IT support for Medium-sized businesses
Medium businesses can become much more complex, with IT support requirements that can be anything from just as simple as a small network (just a larger number of users) to immensely complex. Microsoft Office is still the core application being used in many medium sized businesses.

A medium sized business is usually between 20 and 100 users, there may be more than one office and therefore a requirement for one office to connect seamlessly with the other; where the servers are. Modern communication links mean it is no longer necessary for each office to have its own server environment. A suitable DSL link allows satellite offices to work as if they are part of the main office.

This larger number of users will require multiple servers to ensure performance and productivity from the network.

Costs for a medium sized managed network solution is usually calculated using three factors: the number of users, the complexity of the computer network and the current stability situation; large complex networks with a number of current problems will require a much higher support level than a 25 user network based on two servers and with few current problems.

How can a managed network solution benefit my organization?
The most significant advantage of a managed network solution is uptime. Your network and its underlying business applications are constantly being monitored and attended to.

The key benefit from having a managed network solution is regular maintenance performed by qualified engineers. The maintenance days not only provide the regular checks needed to monitor the network, time for dealing with user issues and time for network development, but more importantly they provide:

• the time to get to know the users and they way they like to work
• to see the physical condition of the network and identify alterations as necessary
• to see how the network is laid out within the office and advise on possible improvements